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Customer Service

We try our best to process your orders as quickly as possible, normally within two working days. Please be aware that as out goods are handmade in small batches if an item is out of stock this may take a little longer, especially at busy times of the year such as Mother’s Day and Christmas

All prices are in $NZ and include GST.

Providing excellent Customer Service is very important to us and we hope your experience dealing with Good Life Stores is a pleasant one. We are always interested in feedback, good or bad, so feel free to drop us a line via our contact page.

Delivery Costs

Please see our delivery page for details

Methods of Payment

Credit card: Visa & Mastercard Only

Direct credit:

ANZ 06-0869-0540492-00 Please note the account name is Good Life
These options are available at the checkout.

Returns and Refund Policy

We offer a 100% guarantee. If you are not happy with your product, send it back to us in original condition within 7 days of the date of delivery. All freight is at your expense unless the fault is ours. In that case we will refund your account.

We try our very best to make sure we make the best possible product for you and we insist on quality, all natural ingredients. As with any product used on the skin, occasional allergic or hypersensitive reactions can occur and the liability of Good Life Stores is limited to the value of our product.

If an item ordered arrives damaged, please make a claim by messaging us via our contact page within 48 hours of receiving your order.
If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can search for it.

We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.
If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.

Shipping within New Zealand

What if my order from does not arrive? We dispatch orders using reputable couriers but unfortunately sometimes things do go missing with couriers. Should you find this has happened with your order please send us an email with your order number and we will immediately investigate.

International Shipping

We’re happy to ship overseas but in order to ensure you receive best value for money we have no flat rate for international shipping. Please contact us for a quote.

Privacy Policy

Good Life Soap will only use the information you have provided to fulfil and ship your order, or to occasionally send you information about products we think you might like If you would prefer not to receive this extra information, please let us know. We promise that your personal details will not be used for any other purpose.

Your credit card details are used solely for the purpose of fulfilling your orders. The system is such that no one at Good Life Soap ever sees your entire credit card details, and we use a very reputable payment system.